Salesforce Administrator

Salary | Full-Time | On-site/Hybrid

Posted May 30, 2024

Position Summary

Alvin Ailey Dance Foundation is seeking an experienced individual to serve as our Salesforce Administrator reporting to the CRM Platform Manager within the Information Technology department. This is an onsite/hybrid position.

Alvin Ailey Dance Foundation, Inc. (AILEY), one of the world’s premier dance institutions, seeks a Salesforce Administrator to join a newly forming CRM Team responsible for managing and stewarding Salesforce as a strategic and tactical CRM system that supports the work of our staff and helps AILEY optimize its reach and extend its impact. Working in close collaboration with the CRM Team led by the CRM Platform Manager, the Salesforce Administrator will bring a high level of expertise in the Salesforce platform and bring focus to improving the system every day for the staff and organization. We are looking for a professional with advanced Salesforce admin skills who can hit the ground running with proven systems experience, interpersonal skills, the ability to work strongly in a team, and a desire to help further the mission of the organization.

Candidate Profile

The ideal candidate for this role is:

A seasoned Salesforce Administrator who understands the capabilities and best practices of Salesforce in a nonprofit context
A problem solver who likes to figure out puzzles and solve challenges
Methodological, detail oriented, and able to be careful and considerate under pressure
Focused on making things work, open-minded, and willing to look at problems from every angle, with an appetite and patience for getting it right and constantly improving
Willing to seek help and thought partnership when needed
Comfortable working in a small, collaborative team environment

This is a role on a highly ambitious team, but it is also a rare opportunity to work in a well-supported environment on a highly functional CRM Team. You will receive extensive support and mentorship from both the CRM Platform Manager as your direct manager, as well as from our partners at The Build Tank. More info on this team approach to technology platform management is outlined in this recommended reading: thebuildtank.com/resourcing-product-team-white-paper

Essential Job Responsibilities

Under the direction of and in close cooperation with the CRM Platform Manager, the Salesforce Administrator will:

Make careful, well-considered configuration changes to the Salesforce platform resulting from either high-level architecture decisions and/or ground-level support requests
Make rapid, "low hanging fruit" tweaks to improve user experience and usefulness for staff, based on triaged support requests
Readily offer and initiate proactive support and training for staff members on everything from system basics to new features
Work to improve and maintain the architecture of the system, its fields, objects, automations, validation rules, and any other features, with an eye on smart architectural choices and long term maintainability
Invest time on a regular basis in usability improvements for users of Salesforce such as page layouts, list views, report folders, etc.
Update and maintain user records, profiles, permissions, and security
Clean, manipulate, migrate, and improve data as needed to maintain a high level of organizational data integrity, using external tools when needed
Help drive the migration of data residing in legacy systems and spreadsheets into Salesforce
Develop and test new features under the direction of and in close consultation with the CRM Platform Manager
Install and maintain 3rd-party tools for uses such as email marketing, form capture, donation processing, etc.
Maintain system updates and integrated tool updates to ensure a highly functioning, well-maintained CRM ecosystem
Maintain the universe of sandbox environments to enable meaningful development and testing
Understand, maintain, and carefully iterate on a complex system of customizations and automations
Participate in thorough and careful testing and QA of fixes and new features
Monitor data quality on an ongoing basis to identify and address issues before they become major problems
Engage in strategic thinking and planning about processes, vision, and improvements
Execute various deep-dive technical projects, sometimes working collaboratively, sometimes autonomously—examples include data cleanup, managing a new third-party software integration, or composing documentation
Work closely with the other members of the CRM team and an external expert partner firm to arrive at smart, long term-oriented decisions and cover all the many disparate areas required for effective management of the platform and staff use of the CRM

Minimum Qualifications

3–5 years of Salesforce architecture and administration experience
Depth of experience with Salesforce’s Nonprofit Success Pack (NPSP)
Experience using best-in-class integrated tools to manipulate Salesforce data or assist with improving or maintaining the instance
Experience with and ability to learn a variety of integrated 3rd-party toolsets such as those used for email marketing, donation processing, etc.
Precision and quality focused, with a refusal to let details fall through the cracks
Ability to meet deadlines, handle and prioritize multiple simultaneous requests, manage laterally and upwards, all with a professional and courteous attitude
Experience working in nonprofit organizations and understanding of nonprofit business processes
Desire to make your co-workers' lives easier
Ability to identify and implement process improvements
Strong interpersonal, organizational, and decision making skills
Ability, appetite, and willingness to quickly learn and adapt
Willingness to work flexible hours, including evenings and weekends as needed

Compensation

$90,000 - $100,000

Benefits include health (including EAP services), dental insurance, flexible spending account, 403(b) retirement plan, and commuter benefits.

The advertised pay rate is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

How to Apply

Click on the apply link below and upload a file for each application requirement (accepted formats include .doc, .docx, or .pdf). Please include your name in the file names of each document. Only applicants who submit the following will be considered:

Resume
Cover letter detailing your interest in this position

Applications will not be considered without these items. No phone calls, please.

Apply Now

NOTE: Due to the volume of submissions from job applicants, we are only able to follow up with candidates who we believe are a strong match to the requirements of the position as advertised. Thank you for your interest in working at Ailey.

Back to Jobs

EQUAL OPPORTUNITY EMPLOYER

Alvin Ailey Dance Foundation is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, creed, sex, sexual orientation, national origin, age, disability, marital status, veteran status, citizenship status, or any other protected characteristic as established by law.

ABOUT AILEY

Alvin Ailey Dance Foundation is a nonprofit organization comprised of Alvin Ailey American Dance Theater, Ailey II, The Ailey School, Ailey Arts In Education & Community Programs, and Ailey Extension.

The organization’s mission is to further the pioneering work of the choreographer, dancer, and cultural leader Alvin Ailey by establishing an extended cultural community which provides dance performances, training, and community programs for all people.The Ailey organization uses the beauty and humanity of the African-American heritage and other cultures to inspire and unite people of all races, ages, and backgrounds.

Annually, nearly 500,000 people experience Ailey performances and programs. Designated “Cultural Ambassador to the World” by the U.S. Congress, Alvin Ailey American Dance Theater has 32 of the most talented dancers in the world and a diverse repertory that is unparalleled in modern dance. A typical year includes engagements in its home base of New York City with five weeks each winter at New York City Center, a North American tour that visits 20+ cities, and extensive international touring.

The multi-faceted Ailey organization also encompasses: Ailey II, a widely-touring second company that showcases "the next generation of dance"; The Ailey School, which provides world-class training to students ages 3-25; Ailey Arts In Education & Community Programs, which provide people from diverse cultural and economic backgrounds with the opportunity to explore dance, build self-esteem, and develop life skills; and Ailey Extension, which offers dozens of “real classes for real people” each week at Ailey’s building in midtown Manhattan, The Joan Weill Center for Dance.